Returns Policy

Returning an Unwanted Item

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging. All returns must be accompanied by a valid confirmation email including your order reference order ID number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Return the item by post to

GistCom LTD
8 Thomas Crescent,
Kesgrave,
Ipswich,
Suffolk,
IP5 2HN

We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.

Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Returning a Damaged or Faulty Item

Damaged in Transit

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine An Post / Royal Mail which cannot be refused, then you must notify us within 48 hours via our online contact us form . We will then advise on how best to proceed. Please check all contents on receipt of your order.

We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.

Faulty Item

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

Please contact us within a reasonable timeframe of receipt of the item to arrange a FREE return.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.

Cooling Off Period

There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods through our online contact form.

We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply.

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

Forms of Redress

The acceptable forms of redress for any Return are a Repair, Replacement or a Refund.

Other

We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries in a satisfactory conclusion. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint by following this link.