How To Return An Item
If your purchase is not quite what you’re looking for, you’ve got 28 days from when you received your order to have your items sent back to us for a refund.
As soon as we’ve received your return and issued your refund, we’ll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.
We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return your order by any secure means.
Our returns address is:
Tallaght Business Park
We’ll process your return within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days. As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.
Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:
Credit Card: Our bank will credit your account within 10 working days of receipt of your items.
PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
VAT is included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and tax are non-refundable.
Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.
Our Returns Policy
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.